ISWest clients expect the Non-Stop Internet that is supplied in our data center, but they are often surprised by the Non-Stop People and Non-Stop Support that we provide them when their servers are colocated with us. We take our motto of "People wrapped around technology" very seriously and provide our colocation clients with superior support and service that has given us the hard-earned reputation of being the "Cadillac of ISP's."
One of the key components to the success of our colocation services has been the growth of our extensive suite of Managed Services. Clients in our Southern California data centers can choose from a wide variety of services performed by highly-trained technicians who are very experienced in making sure that your business critical applications are operating properly.
Built to Size
ISWest offers cabinets and cages to server colocation clients, but that's about where the uniformity stops. We work diligently with our new clients to make sure that they have an environment that meets their needs in terms of power, network and rack setup. No matter whether your colocation is a half rack with just a few servers or many racks in a cage, we make sure that you have exactly what you need, so that the installation and setup of your servers is as easy as possible.
What colocation configurations does ISWest provide?
Virtual Hands Service
ISWest's Virtual Hands Service provides your business with our experienced personnel, who act as an extension of your IT department. Our highly skilled staff, located in California, can maintain and troubleshoot your systems, as well as perform other basic tasks on your behalf at the data center. You can always reach a live person within minutes at any time of the day or week.
Data Backup & Restore
Data Backup & Restore ISWest and its partners offer a full range of backup and restore services that feature best-of-breed technology, unsurpassed security and detailed management. Your data can be backed up in various service levels, depending on the needs of your particular business situation. You can sleep easy knowing that your will never lose data.
ISWest can monitor systems and services to verify that your systems are available and providing their services properly. Our advanced network monitoring service can be configured to notify you or your team in the event of a break in any monitored service.
Remote Power Cycle
ISWest will power cycle your server or network hardware upon request during normal business hours for free - unlike other colocation facilities that charge for this service. As our colocation client, you are provided with this complimentary service. ISWest can also install equipment that will allow you to power cycle your servers 24/7/365 with no human intervention.
Bandwidth Utilization Monitoring
ISWest helps you maintain the optimum bandwidth for your web presence by monitoring the amount of bandwidth you use and allowing you to view your usage at any time. ISWest bandwidth monitoring is an excellent tool for troubleshooting your network or spotting abnormalities in your usage. We can also provide colocation clients with 95th percentile reports upon request.
ISWest offers load-balanced DNS services to its colocation customers. DNS changes can be made via a simple phone call or email to our technical support department.