Back to 2005 Press Releases
Hungry Internet Service Provider Gobbles Sixth Competitor
FOR IMMEDIATE RELEASE – March 23, 2005
Agoura Hills, Calif. – ISWest, one of the fastest growing
technology companies in North America, has acquired its sixth
Internet Service Provider in a deal that brought revenues above
$6 million in 2004.
The November 2004 purchase of DCN Internet
of Woodland Hills, California marked the latest in a series of
ISWest acquisitions
of competing Internet Service Providers including TSCO in Westlake
Village in 1997, Channel Island Internet in Ventura in 1998,
NCPlus in Ventura and InfoSpec in Thousand Oaks in 1999, and
VCNet in Camarillo in 2002.
DCN launched their Internet business
in 2001, building a significant customer base offering SBC (NYSE:SBC),
Verizon (NYSE:VZ) and
Covad (OTC BB:COVD.OB) services. ISWest showed interest in DCN
after talks between ISWest CEO Drew Kaplan and DCN founder Robert
H. Mogadam identified potential benefits to DCN customers of
ISWest’s redundant ISP platform and Technical Support group.
Too
often, customers suffer when small companies merge with or sell
out to larger companies because personal contact is lost.
“That’s not about to happen here,” stressed
Kaplan. “Even
though ISWest has grown tremendously over the past nine years,
we will continue offering the very best customer service and
support in the Internet business to our existing customers and
our new DCN Internet customers.”
As a result of the merger,
DCN Internet customers will have new benefits. For instance,
during normal business hours, a live
person answers the phone and personally transfers clients to
the right department. Multiple backbone providers under one roof
also offer diverse, redundant routing of Internet traffic for
improved reliability and performance.
Customers will also have
peace of mind with ISWest’s Pro-Active
Support System – PASS – a signature service that
monitors Server Colocation, managed Web hosting and high-speed
connections 24 hours a day, 7 days a week. With PASS, customers
never have to worry about their Internet service and connection
troubles are typically fixed before clients know about them.
In the rare case of a lost connection, clients don’t call
ISWest – a technician calls them.
“The ISWest staff thrives on giving the best
service possible,” Kaplan
said. “Customer satisfaction is guaranteed.”
About
ISWest:
ISWest ranked among the 500 fastest growing technology companies
in North America last year, as well as one of the 50 fastest
growing technology companies in Los Angeles. The ISWest broadband
network supports thousands of business customers and serves more
than 150 major metropolitan areas across the United States. The
company’s success is built on the founders’ commitment
to deliver the best customer care in the Internet industry. Founded
in 1996, ISWest is headquartered in Agoura Hills, California.
For more information about ISWest call Drew J. Kaplan at 818-735-3000. |