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Back to 2005 Press Releases

Hungry Internet Service Provider Gobbles Sixth Competitor

FOR IMMEDIATE RELEASE – March 23, 2005

Agoura Hills, Calif. – ISWest, one of the fastest growing technology companies in North America, has acquired its sixth Internet Service Provider in a deal that brought revenues above $6 million in 2004.

The November 2004 purchase of DCN Internet of Woodland Hills, California marked the latest in a series of ISWest acquisitions of competing Internet Service Providers including TSCO in Westlake Village in 1997, Channel Island Internet in Ventura in 1998, NCPlus in Ventura and InfoSpec in Thousand Oaks in 1999, and VCNet in Camarillo in 2002.

DCN launched their Internet business in 2001, building a significant customer base offering SBC (NYSE:SBC), Verizon (NYSE:VZ) and Covad (OTC BB:COVD.OB) services. ISWest showed interest in DCN after talks between ISWest CEO Drew Kaplan and DCN founder Robert H. Mogadam identified potential benefits to DCN customers of ISWest’s redundant ISP platform and Technical Support group.

Too often, customers suffer when small companies merge with or sell out to larger companies because personal contact is lost.

“That’s not about to happen here,” stressed Kaplan. “Even though ISWest has grown tremendously over the past nine years, we will continue offering the very best customer service and support in the Internet business to our existing customers and our new DCN Internet customers.”

As a result of the merger, DCN Internet customers will have new benefits. For instance, during normal business hours, a live person answers the phone and personally transfers clients to the right department. Multiple backbone providers under one roof also offer diverse, redundant routing of Internet traffic for improved reliability and performance.

Customers will also have peace of mind with ISWest’s Pro-Active Support System – PASS – a signature service that monitors Server Colocation, managed Web hosting and high-speed connections 24 hours a day, 7 days a week. With PASS, customers never have to worry about their Internet service and connection troubles are typically fixed before clients know about them. In the rare case of a lost connection, clients don’t call ISWest – a technician calls them.

“The ISWest staff thrives on giving the best service possible,” Kaplan said. “Customer satisfaction is guaranteed.”

About ISWest:
ISWest ranked among the 500 fastest growing technology companies in North America last year, as well as one of the 50 fastest growing technology companies in Los Angeles. The ISWest broadband network supports thousands of business customers and serves more than 150 major metropolitan areas across the United States. The company’s success is built on the founders’ commitment to deliver the best customer care in the Internet industry. Founded in 1996, ISWest is headquartered in Agoura Hills, California. For more information about ISWest call Drew J. Kaplan at 818-735-3000.