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 Customers expect us to provide the best service available and ISWest enables us to exceed their expectations. We are proud to use ISWest and to recommend ISWest to our customers. More > Will Miller
 Very nice tech rep. Loved the fact that he placed a follow up call to our office to see that everything was okay. More > Patty  ISWest is not only a partner, but they are our primary internet and colocation service provider as well. I love the personal attention that we get from their staff. I love the personal attention that we get from their staff. More > Zack Schuler
 ISWest provides excellent customer service in addition to providing a world class hosting facility. We selected ISWest based upon their excellent reputation and have stayed with them because they are always willing to help with any challenge. More > Don Ryan
 ISWest has been completely responsive and ethical throughout our relationship. We have worked through situations where immediate response was critical and their response time was impressive. More > Ronnie Amrany
 ISWest has provided consistently reliable service, allowing us to exceed our SLAs and provide outstanding service to our customers. More > Stephan Karczag
 I would like you to know that any time I have called your office, I have always recieved the most courteous service. It is a delight doing business with you. More > Helen  We were so impressed by their staff, facility and business philosophy that we decided to sign with ISWest despite it being the farthest from our offices. More > Eric Gruber
 At Grossman Burn Centers, LLC, we need to have fast reliable service and we depend upon ISWest to provide that. They provide us increased productivity and super fast internet access for important tasks like telemedicine. More > Pam Kunisawa
 If I had to use one adjective to sum up ISWest, I'd have to say dependable. Our T-1 line is always up and problem free. Our website is always there when listeners visit. More > Catherine Moreau
 After switching to IS West as our T1 provider, we have been able to solve a number of network issues which we were unable to effectively troubleshoot with other ISPs. We are very pleased to have IS West as our internet solution, and look forward to continuing our trusting relationship. More > Daniel Kravitz
 I have been now working with you for about a year and my company has been working with you for a number of years, but from personal experience, you have been a great resource. More > Ana Rodarte
 Imagine an ISP where you can actually get to meet the people involved, visit their facility and reach the people you need when you call. That would be ISWest. More > Jocelyn Hotzler
 For over five years, ISWest has been Sandbox Technologies' provider of choice for connectivity and co-location services. Lots of service providers claim to provide superior service but ISWest delivers. More > Oliver Fox
 At ISWest the customer IS the #1 priority. On two occasions, we were enticed to switch to another "lower cost" ISP, but in the end, we ended up paying the price and have always come back to ISWest. More > Jordi Bou
 After a year of unsatisfactory service with our previous ISP, ISWest's exceptional service and support was a pleasant surprise. Thanks to ISWest, we no longer have to worry about our Internet needs. More > Marty Paravato
 To be able to contact someone and have that personalized support with someone that knows your system well (the ISWest side) is excellent. More >
 What a difference a day makes. On Friday, I received well over 100 spam messages. Over the weekend we switched to ISWest. On Monday, I recieved Zero spam messages. It will certainly free up their time and extinguish the distractions. Thank you ISWest! More > Dan Strull
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Spam Filtering
ISWest protects all of its customer's mailboxes with the Mail Guardian spam filtering system. It is designed to make sure that you get all of the mail you need and protect you from the mail you don't want. By scanning each email to see the actual contents of the message, ISWest Mail Guardian goes beyond the filtering services offered by other average filters and makes decisions to allow or "trap" the email before it ever reaches your mailbox. All trapped email is stored in a database for a week before it is automatically purged. During this time, users have the option to log into our intuitive web interface and look over the spam that has been trapped for them. Legitimate mail that has been trapped can be allowed to pass through to the user's inbox by "allowing" it through the Mail Guardian website. It's fast, easy and saves our users hundreds of hours of reading useless spam each day. Extra Protection ISWest offers varying service levels for its Mail Guardian spam filtering service. Every customer is automatically set up with the basic level filter. The basic spam filter ensures that each mailbox will filter out the majority of incoming spam emails. Users of the basic service have the ability to check the Mail Guardian website to see what spam has been "trapped" and release it into their mailbox, if necessary. With the Intermediate and Advanced services, ISWest offers additional features that give spam filtering users much more granular control over the spam filter for a low monthly fee.
With the Intermediate spam filter, users can create custom rules to protect their mailboxes. This gives them the ability to always allow (whitelist) or deny (blacklist) particular incoming emails based on specific characteristics like sender address, sending server, or particular contents. This is an example of a Spam Filtering Report.  With the Advanced spam filtering service, users are able to teach the filter to make decisions on their incoming mail based on their specific preferences. Using each user's specific database information to decide on which emails are spam and not spam, the accuracy of the filter goes up significantly. The Mail Guardian service is only available for email accounts that are hosted on ISWest mail servers. If you have an ISWest email account and would like to upgrade your spam filtering service, please contact an ISWest technical concierge below. |
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The
rise in popularity of email has triggered the rise in unsolicited email, or
spam. Even despite strong legislation to curtail it, spammers continue to launch
millions of spam emails towards unsuspecting mailboxes each day. In fact spam
volume will exceed legitimate emails in 2007 
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