Managed Services – call for quote
Acceptable Use Policy
ISWest supports the free flow of information and ideas over the
Internet. ISWest does not actively monitor, nor does ISWest exercise
editorial control over, the content of any website, electronic
mail transmission, mailing list, newsgroup or other material
created or accessible over ISWest services ("Services").
However, ISWest reserves the right to remove any materials that,
in ISWest's sole discretion, are potentially illegal, may subject
ISWest to liability, or violate this Acceptable Use Policy ("Policy" or
Violation of this Policy may result in the suspension or cancellation
of your ISWest Services. ISWest strives to maintain favorable
business relationships in the Internet community and will not
allow any practice that threatens these relationships. Further,
clients shall not use, nor shall they permit others to use,
the Services so as to interfere with the use of the ISWest network
by other clients or authorized users. If a client, or a third
party acting through client, violates any of the foregoing
prohibitions, ISWest may immediately suspend the Services and/or
terminate the Services Agreement without further liability or
obligation to client.
- Lawful Purposes
The Services may only be used for lawful purposes and in compliance
with this AUP. Transmission of any material in violation any
U.S. or state law or regulation is prohibited. This includes,
not limited to: copyrighted material, material legally judged
to be threatening or obscene, or material protected by trademark,
trade secret or other federal or state laws including, without
limitation, the DMCA, CAN-SPAM Act, infringement and unfair
competition laws. By using ISWest's Services, you agree
to indemnify, defend and hold ISWest harmless from any claims,
expenses, and costs (including payment of reasonable attorneys
fees) resulting from your use of the service which violates
any provision of this AUP and/or which causes any damages to
another person or entity. Notwithstanding the above, you agree
that should ISWest be found liable in a court of law for any
action related to the use of ISWest Service, that ISWest's
liability, if any, shall be limited to the unused balance of
payment, pro-rated to reflect your current month, and said
unused balance shall be used to offset any such damages. You
agree that ISWest has the right to terminate further service
to you and/or your organization upon notice that you or any
person or entity on your behalf has, or intends to, initiate
against ISWest of any kind. ISWest reserves the right to cooperate
with legal authorities and/or injured third parties in the
investigation of any suspected crime or civil wrong. Activities
which are prohibited
as potentially illegal include, but are not limited to:
copying of copyrighted material including, but not limited
to, digitization and distribution of photographs from
magazines, books, or other copyrighted sources, and copyrighted software.
- Exporting software or technical information in violation
of U.S. export control laws.
- Posting or emailing of scams such as
'make money-fast' schemes or 'pyramid/chain' letters.
bodily harm or property damage to individuals or groups.
fraudulent offers of products, items, or services originating
from your account.
- Attempting to access the accounts of others,
or attempting to penetrate security measures of ISWest's
or other entities' systems
whether or not the intrusion results in corruption or
loss of data.
- The unauthorized use of a person's name, image or
Using a personal account for high volume or commercial purposes
is strictly prohibited except as provided in this
Section. If you would like to receive high-volume or commercial
contact ISWest's Business Sales Department at (877)
735-1500 for information about establishing a commercial account.
which are prohibited as high volume include, but
are not limited to:
- Any mailbox exceeding 10MB may, at ISWest's discretion, be transferred to a compressed temporary file or storage. Clients will be notified at that time with further information. ISWest reserves the right to delete the temporary file from the server sixty days after this notification.
- Exceeding 5MB of disk space for free websites. Any free website exceeding 5MB will be suspended until the client brings the disk space usage under 5MB or less. Additional megabytes may be purchased and these prices may be obtained by calling (877) 735-1500. Business websites start at 10MB and go up from there.
- Exceeding 250MB of traffic in a one month period for free websites. Any free website exceeding 250MB of traffic will be billed for the excess traffic. Traffic over 250MB will be charged $10.00 per MB. Business websites start at 2 GBs of traffic per month.
All ISWest clients agree to use and use only the email address as confirmed at the time of signup for their "Return" and/or "Reply-To" Internet email address for all communication with ISWest such as Client Support requests and billing inquiries. The use of a "fake" email address, email address belonging to another Internet user, or no email address as a "Return" and/or "Reply-To" Internet email address is prohibited and such use shall be cause for immediate account termination.
Use of the Services to send Unsolicited Commercial Email is a violation of this AUP and cause for immediate account termination. The following practices are required for use of ISWest's email systems:
- The email addresses of new subscribers must be confirmed or verified before mailings commence. This is usually
accomplished by means of an email message sent to the subscriber to which they must reply, or containing a URL which
they must visit, in order to complete the subscription. Regardless of how this is accomplished, a fundamental requirement
of all lists is the verification of all new subscriptions. Regardless of how this is accomplished,
requirement of all lists is the verification
of all new subscriptions.
- Mailing list administrators must provide a simple method
for subscribers to terminate their subscriptions,
and administrators should provide
clear and effective instructions for unsubscribing
from a mailing
list. Mailings from a list must cease promptly
once a subscription is terminated.
- Mailing list administrators must make
an "out of band" procedure
(e.g., a means of contact by which
messages may be sent for further correspondence via email or
telephone) available for
wish to terminate their mailing list
subscriptions but are unable or unwilling to follow standard automated
- Mailing list administrators must ensure
that the impact of their
mailings on the networks and hosts
of others is minimized by proper list management procedures
such as pruning of invalid
addresses, or taking steps to ensure
mailings do not overwhelm
less robust hosts or networks.
- Mailing list administrators must take adequate steps to ensure that their lists are not used for abusive purposes.
For example, administrators can maintain a "suppression list" of email addresses from which all subscription requests
are rejected. Addresses would be added to the suppression list upon request by the parties entitled to use the addresses
at issue. The purpose of the suppression list would be to prevent subscription of addresses appearing on the suppression
list by unauthorized third parties. Such suppression lists should also give properly authorized domain administrators
the option to suppress all mailings to the domains for which they are responsible.
- Mailing list administrators must make adequate disclosures about how subscriber addresses will be used, including
whether or not addresses are subject to sale or trade with other parties. Once a mailing list is traded or sold, it
may no longer be an opt-in mailing list. Therefore, those who are acquiring "opt-in" lists from others must examine
the terms and conditions under which the addresses were originally compiled and determine that all recipients have
in fact opted-in specifically to the mailing lists to which they are being traded or sold.
- Mailing list administrators must make adequate disclosures about the nature of their mailing lists, including the
subject matter of the lists and anticipated frequency of messages. A substantive change in either the subject matter
or frequency of messages may constitute a new and separate mailing list requiring a separate subscription. List administrators
must create a new mailing list when there is a substantive change in either the subject matter or frequency of messages.
A notification about the new mailing list may be appropriate on the existing mailing list, but existing subscribers should
never be subscribed automatically to the new list. For example, if Company A acquires Company B, and Company B has compiled
opt-in mailing lists; Company A should not summarily incorporate Company B's mailing lists into its own.
Failure to adhere to these practices is a violation of the
AUP and cause for immediate account
Use of ISWest network for bulk and/or unsolicited email ("SPAM"), commercial or otherwise, is prohibited and shall be cause for immediate account termination. The use of the ISWest network to gain access and transmit unsolicited bulk email ("SPAM"), through a non-ISWest server is prohibited. Termination of service and a minimum of $750 cleanup fee shall be imposed whenever the ISWest network is utilized, in whole or in part, for transmission of unsolicited bulk email. Client shall be held liable for any and all costs incurred by ISWest as a result of client violation of these terms and conditions; including but not limited to attorney fees and costs resulting from Postmaster responses to complaints, and cleanup of unsolicited commercial mailings and/or unauthorized bulk mailings and/or news server violations. ISWest's current hourly rate for Postmaster responses to complaints and cleanup of unsolicited commercial mailings and/or unauthorized bulk mailings and/or news server violations is US $150 per hour, with a minimum one (1) hour charge.
Use of ISWest's NNTP news server for cross-posting messages to more than 10 news groups, the posting of off-topic messages to newsgroups, and/or as an advertising medium is prohibited and shall be cause for immediate account termination. The use of forged headers is prohibited. Further, the following practices are also prohibited and cause for immediate account termination:
- Cross-posting advertisements for products, items,
or services to
ten (10) or more unrelated USENET
- Posting articles to any USENET or other newsgroup, mailing
list or similar forum which are off-topic
according to the charter or other public statement of the forum.
- Disrupting any
newsgroup with frivolous, excessively vulgar, or repetitious
- Posting of binary, or excessively large, unrelated
text files to non-binary newsgroups that have specifically
requested such material not be posted in the group's FAQ (Frequently
Asked Questions), charter or other public statement of
the forum that such
material not be posted.
- Installation of 'auto-responders',
'cancel-bots' or similar automated or manual routines
which generate excessive
amounts of Net traffic, or disrupt Net newsgroups or email use by others.
- IP Addresses
ISWest may provide IP (Internet Protocol) addresses for certain types of service. These addresses are not transferable if you go to another Internet Service Provider. ISWest reserves the right to renumber its servers or clients at any time without prior notice. This is essential to the efficient operation of the Internet, and is in no way a business function of ISWest that can be avoided due to the nature of the Internet.
Distributing viruses to or from ISWest systems is expressly prohibited. If your system becomes infected with a virus your connection will be terminated and your account deactivated. When clients are deactivated for the first time due to a virus infection, they will be required to perform all necessary repairs to their system, such as downloading patches and updates. Upon completion of said repairs, clients will then be reactivated. No fees will be applied to client accounts at this time. When clients are deactivated for the second time, they will again be required to perform all necessary repairs, as well as pay a $25.00 reactivation fee per infected IP address. After completing the necessary repairs and paying the fee, clients will then be reactivated. For all subsequent virus-related deactivations, clients will be charged a $50.00 reactivation fee, plus possible additional fees for time and materials. Clients will be notified by phone, upon deactivation of an IP address.
- Account Passwords
You may not reveal your account password to others or allow
use of your account by others (other than authorized users
household). At no time can there be simultaneous use of
the same username and password combination.
III. Unlimited Service
Client acknowledges that ISWest's Service is intended for periodic, active use of email, user newsgroups, file transfers via FTP, Internet chat, Internet games and browsing the World Wide Web. Accordingly, ISWest maintains the right to terminate clients' connections following any extended period or inactivity as determined by ISWest.
IV. ISWest Assumes No Liability
ISWest has no practical ability to restrict all conduct, communications or content which might violate this Policy prior to its transmission on ISWest's systems, nor can ISWest ensure prompt removal of any such communications or content after transmission or posting. Accordingly, ISWest does not assume liability to clients, subscribers or others for any failure to enforce the terms of this Policy.
V. Revisions to this Policy
ISWest reserves the right to modify this Policy at any time. Notice of modifications to this Policy may be given to clients and subscribers by posting such changes to the ISWest homepage (www.iswest.com), by electronic mail, or by conventional mail.