Contact Technical Support by phone: Local 818-735-3000; Toll Free 877-735-1500
Contact Technical Support by email: support@iswest.net or fill out information request form.
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Pro-active Customer Service Not Re-active

At ISWest, we take our motto “People Wrapped Around Technology” very seriously. ISWest customers automatically receive our Pro-Active Support System, a signature service that monitors your Server Colocation, managed Web hosting, Fiber, DS3, T1 connection 24 hours a day, 7 days a week. In the rare event your service goes down, our network system and technicians spot the trouble within minutes.

Our Pro-Active Support System gives you peace of mind because:

• You never have to worry about your Internet service. At ISWest, we have entire departments devoted to helping you during and after the installation process. Our exceptional Non-Stop support team gives you the freedom to focus on your business – not your Internet service.
• Connection troubles are typically fixed before you know about them. If we cannot reach you by telephone or e-mail, we automatically place a trouble ticket and work to resolve the problem immediately.
• In the rare case of a lost connection, you don’t call us, we call you. If your high speed line goes down or your server colocation stops serving up web pages, an ISWest technician contacts you within 30 minutes.
• Live technicians are always here to assist you. A real person solves technical problems that may arise 24 hours a day, 7 days a week.
• An ISWest technician always gives you a follow-up call. Our staff is committed to making sure your Internet is up-and-running. We even follow up several days later to make sure things are still running smoothly.
• Our staff thrives on giving you the best service possible. To maximize efficiency, we constantly evolve our Pro-Active Support System based on in-house success and the latest technical updates.
• Your satisfaction is guaranteed. ISWest backs your satisfaction with the strongest Service Level Agreements (SLA’s) in the industry. The service level agreement in our customer contract states that we will be up 99.9 - 99.99 percent of the time depending on which service you have with us. We are so confident in our connection services, ISWest offers you *credit for down time.

Want To Hear More? Talk to an ISWest Sales Concierge today: 877-735-1500