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From our clients

Customers expect us to provide the best service available and ISWest enables us to exceed their expectations. We are proud to use ISWest and to recommend ISWest to our customers. More >

William P. Miller
President and CEO
ABS Internet

Very nice tech rep. Loved the fact that he placed a follow up call to our office to see that everything was okay. More >

Patty
Bonanza Concrete

ISWest is not only a partner, but they are our primary internet and colocation service provider as well. I love the personal attention that we get from their staff. I love the personal attention that we get from their staff. More >

Zack Schuler
President/CEO
Cal Net Technology Group

ISWest provides excellent customer service in addition to providing a world class hosting facility. We selected ISWest based upon their excellent reputation and have stayed with them because they are always willing to help with any challenge. More >

Don Ryan
VP Information Services
Care Level Management

ISWest has been completely responsive and ethical throughout our relationship. We have worked through situations where immediate response was critical and their response time was impressive. More >

Ronnie Amrany
Owner
Casamba

ISWest has provided consistently reliable service, allowing us to exceed our SLAs and provide outstanding service to our customers. More >

Stephan Karczag
VP Sales and Marketing
Cheetah Software Systems, Inc.

I would like you to know that any time I have called your office, I have always recieved the most courteous service. It is a delight doing business with you. More >

Helen
CIPCUG - Channel Islands PC Users Group

We were so impressed by their staff, facility and business philosophy that we decided to sign with ISWest despite it being the farthest from our offices. More >

Eric Gruber
IT Operations
Fandango

At Grossman Burn Centers, LLC, we need to have fast reliable service and we depend upon ISWest to provide that. They provide us increased productivity and super fast internet access for important tasks like telemedicine. More >

Pam Kunisawa
COO
Grossman Burn Centers

If I had to use one adjective to sum up ISWest, I'd have to say dependable. Our T-1 line is always up and problem free. Our website is always there when listeners visit. More >

Catherine Moreau
General Manager
Jill FM

After switching to ISWest as our T1 provider, we have been able to solve a number of network issues which we were unable to effectively troubleshoot with other ISPs. We are very pleased to have ISWest as our internet solution... More >

Daniel Kravitz
President
Kravitz

I have been now working with you for about a year and my company has been working with you for a number of years, but from personal experience, you have been a great resource. More >

Ana Rodarte
General Manager
Lost Canyons Golf Club

Imagine an ISP where you can actually get to meet the people involved, visit their facility and reach the people you need when you call. That would be ISWest. More >

Jocelyn Hotzler
Network Supervisor
Prudential California Realty

For over five years, ISWest has been Sandbox Technologies' provider of choice for connectivity and co-location services. Lots of service providers claim to provide superior service but ISWest delivers. More >

Oliver Fox
Vice President of Operations
Sandbox Technologies

At ISWest the customer IS the #1 priority. On two occasions, we were enticed to switch to another "lower cost" ISP, but in the end, we ended up paying the price and have always come back to ISWest. More >

Jordi Bou
Vice President
Smart Travel Communications

This is why I always try to use you guys, you simply don't get this kind of support from Covad, ATT, Verizon, MegaPath, SpeakEasy. More >

John Kalivas
IT Director
Syntiro Networks, Inc.

After a year of unsatisfactory service with our previous ISP, ISWest's exceptional service and support was a pleasant surprise. Thanks to ISWest, we no longer have to worry about our Internet needs. More >

Marty Paravato
CFO
TDK Mediactive

To be able to contact someone and have that personalized support with someone that knows your system well (the ISWest side) is excellent. More >


TO/Westlake Chamber of Commerce

ISWest has proven themselves to be an outstanding Data Center Colocation service provider for United Payment Services More >

Craig Rosen
COO
United Payment Services

What a difference a day makes. On Friday, I received well over 100 spam messages. Over the weekend we switched to ISWest. On Monday, I recieved Zero spam messages. It will certainly free up their time and extinguish the distractions. Thank you ISWest! More >

Dan Strull
Agent Owner, Copier Headquarters
Xerox

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SDSL
Colocation
Dedicated

SDSL Service Level Agreement (SLA)
v3.0

ISWest knows you can't afford to be let down by your Internet Service Provider. That's why ISWest makes commitments to its customers in the form of Service Level Agreements - SLA - that provide certain rights and remedies regarding the availability and performance of ISWest's network.

Monthly Service Availability:
ISWest's target for Monthly Service Availability for each SDSL End User Circuit is 99.9%. If ISWest does not meet the Monthly Service Availability Target for an End User Circuit per the above definition and Customer requests a credit, ISWest will provide Customer a credit of (1-day) of the monthly recurring charge for that End User Circuit for each (Eight-hour) or (fraction thereof, round to the nearest 15 minutes) of Service Outage experienced by the End User Circuit in excess of the Service Availability Target ("Service Availability Credit"); provided that in no case the aggregate of all Service Availability Credits and TTR Credits (defined below) exceed the total monthly recurring charged billed for such End User Circuit during such month.

Packet Loss over the Internet:
ISWest guarantees less than 1% average packet loss over the Internet within the continental United States. Packet Loss is calculated by averaging measurements between various points on the ISWest network during a one-month period. If our average packet loss is more than 1% in the US over a month period, all eligible ISWest customers will receive one day of credit for the affected service on their next monthly invoice.

Latency over the Internet:
ISWest guarantees that the average monthly latency for round-trip transmissions will be 140 milliseconds or less within the continental United States. Latency is calculated by averaging measurements between various points on the ISWest network over a one-month period. If the average monthly latency exceeds our guarantee, all eligible ISWest customers will receive one day of credit for the affected service on their next monthly invoice.

Time to Restore Service:
ISWest's target for Time to Restore Service for each time an SDSL End User Circuit experiences a Service Outage is 24 hours. If ISWest does not meet the time to Restore Service Target for a Service Outage on an End User Circuit per the above definition and Customer requests a credit, ISWest will provide Customer a credit of 10% of the monthly recurring charge for that End User Circuit ("TTR Credit"), in addition to any other applicable credits for Service Availability, provided that in no case the aggregate of all Service Availability Credits and TTR Credits (defined below) exceed the total monthly recurring charged billed for such End User Circuit during such month.

Claims and Credit Availability:
In the event Customer experiences a service interruption and is unable to transmit and receive data, ISWest determines that such interruption was caused by ISWest's inability to provide said services for reasons within ISWest's control and not as a result of any actions or inactions of Customer equipment or any third parties (including failure of third party equipment), and such inability is not a result of standard scheduled maintenance of ISWest's equipment or services, ISWest will, upon Customers request, credit Customer's account. It is the Customer's responsibility to identify, request and document all valid SLA claims and corresponding credits. To be eligible for service credits, customer must first report service availability, delay, or delivery events to ISWest through standard trouble reporting/ticket mechanism, as set forth in ISWest's Customer Policies. ISWest will notify Customer of its resolution of the reported event. Customer must claim any applicable service credits by the 15th day of the month following the month in which the reported incident was resolved (in the case of credits for Service Availability and Time to Restore).

Customer must be current in all of its invoices to be eligible for any credits.

Colocation Service Level Agreement (SLA)
v3.0

ISWest knows that you can’t afford to be let down by your Internet Service Provider. That’s why ISWest makes commitments to its customers in the form of Service Level Agreements – SLA – that provide certain rights and remedies regarding the availability and performance of ISWest's network.

Network Availability over the Internet
Network connections from the ISWest data center to the Internet within the continental United States will be available to customers free of Network Outages 100% of the time. ISWest will provide Customer a credit of (1-day) of the monthly recurring charge for every 30 minutes or (fraction thereof, round to the nearest 15 minutes) of Service Outage experienced by the Server Colocation Customer. Provided that in no case the aggregate of all Network Availability Credits exceed the total monthly recurring charged billed for a Server Colocation Customer during such month.

Packet Loss over the Internet:
ISWest guarantees less than 1% average packet loss over the Internet within the continental United States. Packet Loss is calculated by averaging measurements between various points on the ISWest network during a one-month period. If our average packet loss is more than 1% in the US over a month period all eligible ISWest customers will receive one day of credit for the affected service on their next monthly invoice.

Latency over the Internet:
ISWest guarantees that the average monthly latency for round-trip transmissions will be 85 milliseconds or less within the continental United States. Latency is calculated by averaging measurements between various points on the ISWest network over a one-month period. If the average monthly latency exceeds our guarantee, all eligible ISWest customers will receive one day of credit for the affected service on their next monthly invoice.

Claims and Credit Availability:
In the event Customer experiences a service interruption and is unable to transmit and receive data, ISWest determines that such interruption was caused by ISWest's inability to provide said services for reasons within ISWest's control and not as a result of any actions or inactions of Customer equipment or any third parties (including failure of third party equipment), and such inability is not a result of standard scheduled maintenance of ISWest's equipment or services, ISWest will, upon Customers request, credit Customer's account. It is the Customer’s responsibility to identify, request and document all valid SLA claims and corresponding credits. To be eligible for service credits, customer must first report service availability, delay, or delivery events to ISWest through standard trouble reporting/ticket mechanism, as set forth in ISWest’s Customer Policies. ISWest will notify Customer of its resolution of the reported event. Customer must claim any applicable service credits by the 15th day of the month following the month in which the reported incident was resolved (in the case of credits for Service Availability and Time to Restore).

Customer must be current in all of its invoices to be eligible for any credits.

Dedicated Service Level Agreement (SLA)
v3.0


ISWest knows that you can't afford to be let down by your Internet Service Provider. That's why ISWest makes commitments to its customers in the form of Service Level Agreements - SLA - that provide certain rights and remedies regarding the availability and performance of ISWest's network.

Monthly Service Availability:
ISWest's target for Monthly Service Availability for each T1, DS3, OC3 and Gigabit End User Circuit is 99.99%. If ISWest does not meet the Monthly Service Availability Target for an End User Circuit per the above definition and Customer requests a credit, ISWest will provide Customer a credit of (1-day) of the monthly recurring charge for that End User Circuit for each (four-hour) or (fraction thereof, round to the nearest 15 minutes) of Service Outage experienced by the End User Circuit in excess of the Service Availability Target ("Service Availability Credit"); provided that in no case the aggregate of all Service Availability Credits and TTR Credits (defined below) exceed the total monthly recurring charged billed for such End User Circuit during such month.

Packet Loss over the Internet:
ISWest guarantees less than 1% average packet loss over the Internet within the continental United States. Packet Loss is calculated by averaging measurements between various points on the ISWest network during a one-month period. If our average packet loss is more than 1% in the US over a month period, all eligible ISWest customers will receive one day of credit for the affected service on their next monthly invoice.

Latency over the Internet:
ISWest guarantees that the average monthly latency for round-trip transmissions will be 85 milliseconds or less within the continental United States. Latency is calculated by averaging measurements between various points on the ISWest network over a one-month period. If the average monthly latency exceeds our guarantee, all eligible ISWest customers will receive one day of credit for the affected service on their next monthly invoice.

Time to Restore Service:
ISWest's target for Time to Restore Service for each time a T1, DS3, OC3 and Gigabit End User Circuit experiences a Service Outage is 4 hours. If ISWest does not meet the time to Restore Service Target for a Service Outage on an End User Circuit per the above definition and Customer requests a credit, ISWest will provide Customer a credit of 10% of the monthly recurring charge for that End User Circuit ("TTR Credit"), in addition to any other applicable credits for Service Availability, provided that in no case the aggregate of all Service Availability Credits and TTR Credits (defined below) exceed the total monthly recurring charged billed for such End User Circuit during such month.

Claims and Credit Availability:
In the event Customer experiences a service interruption and is unable to transmit and receive data, ISWest determines that such interruption was caused by ISWest's inability to provide said services for reasons within ISWest's control and not as a result of any actions or inactions of Customer equipment or any third parties (including failure of third party equipment); and such inability is not a result of standard scheduled maintenance of ISWest's equipment or services, ISWest will, upon Customers request, credit Customer's account. It is the Customer's responsibility to identify, request and document all valid SLA claims and corresponding credits. To be eligible for service credits, customer must first report service availability, delay, or delivery events to ISWest through standard trouble reporting/ticket mechanism, as set forth in ISWest's Customer Policies. ISWest will notify Customer of its resolution of the reported event. Customer must claim any applicable service credits by the 15th day of the month following the month in which the reported incident was resolved (in the case of credits for Service Availability and Time to Restore).

Customer must be current in all of its invoices to be eligible for any credits.
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